Entry-Level Technical Support/Help Desk

Program Overview

This type of position is often the first stop on a career path for those wanting to begin a career in the Information Technology (IT) industry. People with this job must possess excellent customer service skills, troubleshooting skills, and, in some cases, the ability to make in-person or remote-based repairs to both hardware and software problems customers possess. Some of these positions are external-facing with customers while others are inhouse, supporting fellow employees. Those who excel in this position often find paths for upward mobility for server, networking, or security positions.

Possible job titles: Technical Support Specialist, Information Assurance Manager

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